Billing and Payment FAQs

We offer many Payment Options that meet your needs. You may pay your bill via your account online, phone, or mail. Payments are due approximately 20 days after each billing cycle date. You can find your payment’s due date on the top right corner of your bill.

Make a Payment:

Online
Go to My Account

Phone
1-888-944-9400 (or 611 from your wireless phone)

Mail
U.S. Cellular
DEPT. 0205
Palatine, IL 60055-0205

In store
Find a store near you

For a detailed explanation of your bill, visit How to Read Your Bill to view a sample statement, as well as find tips for making prompt payments.

Understanding Late-Payment Charges:
Late-payment charges occur if a previous month's bill was not paid in full. In this event, a late-payment charge is added to the total amount due on your next bill.

In My Account you can opt to be notified through an email or text message. You can also arrange to be notified each time your account is accessed, when a payment has been received, and when the bill is more than the maximum dollar amount you authorized to be deducted from your account when on auto-pay.

Yes, login to My Account and select Set Up Auto Pay, either from the dashboard or under Bills & Payments, and you’ll be able to select checking account or credit card payment methods.

To qualify for the Auto Pay discount, customers must enroll through My Account for both paperless billing and auto pay via bank account or debit card only. Credit card payments are not available for the Auto Pay Discount.

Current plans are considered unlimited which charge a monthly service fee for unlimited minutes, messages, and data. If not on our unlimited plan, your plan will factor in allocated plan minutes, messages, and/or data in addition to your monthly service fee.

Additional charges such as roaming or international calling, may apply to either plan option. Additional fees typically include a one-time activation charge and installation charge.

Your bill could be higher if you add or change services in the middle of a billing cycle. In this event, a prorated or partial charge can appear on your bill. Proration can also occur on the bill following a service suspension or addition of features.

Credit card, Debit card, and cash payments will be processed immediately and posted to your account real time. Check payments will be posted to your U.S. Cellular account immediately and processing time varies by bank.

Scheduled payments through My Account will be posted by midnight on the day the payment was scheduled and sent for processing.

All U.S. Cellular plans include free incoming calls.

No, all U.S. Cellular customers receive free incoming text messages.

We make changing your billing address easy. Simply use our Chat with our Customer Service Team or call us free of charge at 611 or at 888-944-9400.

We’re with you through all of life’s big moments. To ensure uninterrupted service, please call one of our representatives at 611 or at 1-888-944-9400. We’ll check to make sure service is available in your new area. If so, we'll happily update your account for you. If U.S. Cellular service isn’t offered in your new location, we'll explain your options.

You can also view our coverage maps to see if service is offered where you’re moving.

There’ll be one monthly charge (Monthly Recurring Charge, or MRC) on your bill for all shared devices.

The MRC factors in the following: a monthly charge for the Shared Connect Plan (service plan for shared devices on one plan) and a charge for Shared Connect Connection ($20 charge per phone connected on the Shared Connect Plan).

Depending on your plan, a one-time activation fee may apply. Additional fees, taxes, and terms apply and vary by service and equipment.

We list your retail purchases on your bill to help you keep track of everything related to your account. You’ll see the equipment charged as well as the payment you made in-store.

We make it easy to keep track of your device installment balance.
To see how much is left on yours, simply log in to My Account.

We require a credit check for all U.S. Cellular wireless services except for our No Contract Prepaid service plan. Your credit rating will not affect your eligibility for services, but a security deposit may be required before activation.

Your deposit will be available after one year of service if your account is in good financial standing.

We offer free ground shipping for all online orders.

We offer a 15-Day Guarantee which allows you to return or exchange your phone if we are not the right fit for you. You will only have to pay for the service used and a small $35 restocking fee.

If not fully satisfied, simply use our pre-paid, pre-addressed return slip in your box to send it back within 15 days of your activation date.

UScellular charges its customers a Regulatory Cost Recovery Fee to defray the costs of regulatory compliance and this fee may change from time to time. The fee includes, but is not limited to, number pooling, local number portability, wireless local number portability, E-911, CPNI, Federal Telecommunications Relay Services, taxes assessed on facilities used to provide wireless service, costs paid under tariffs authorized by federal and state regulators to local telephone companies for connecting our calls to their customers, Federal Regulatory Fees, tower mandate costs and reductions in available Universal Service Funding to defray some of the costs of operating networks in the UScellular Eligible Telecommunication territories. UScellular is not required by law to charge this fee.