What’s happening? We are discontinuing our existing voicemail system and switching to a new voicemail system that includes the latest technology and allows us to provide you with uninterrupted service. To accomplish this transition with no impact to you, please set up your new voicemail as soon as possible after the update has taken place.
30 days after your voicemail has been updated, your previously saved voicemail messages will be automatically deleted. For tips on how to record a saved voicemail, please see the "How to retain saved messages" section.
How will I know when to set up my voicemail?
Apple
After you have been updated, please follow these simple steps to set up your Voicemail box.
Android
After you have been updated, please follow these simple steps to set up your Voicemail box.
For more detailed step-by-step instructions, click here
† Choosing a secure password: To protect your privacy, the Voicemail system doesn’t allow “easy-to-guess” passwords, including 4 or more repeating digits (3333), 4 or more consecutive digits (123456), or any 3-digit long part of your phone number. Your choice of a unique password will be an important step in protecting your Voicemail messages.
Apple
After the update, all your previously saved voicemails will still be available within Apple Visual Voicemail.
Android
After the update, you may still access your previously saved messages for 30 days.† Press Option 4 from the new main menu, then press "*" to interrupt your previous greeting.
† Note that you will need your old voicemail PIN to access these saved voicemails.
If you currently have saved voicemails and wish to retain them, please follow the recommendations below. We recommend taking action to retain any saved voicemails as early as possible, even before your voicemail has been updated.
Apple
If you have an Apple device with Apple Visual Voicemail, all your saved voicemails will be retained. After resetting your voicemail following the steps above, you will gain access to your visual voicemails.
Android
There are several free apps on the Google Play Store that will allow you to record and save your voicemails. We recommend: Automatic Call Recorder developed by Appliquato.
There are some differences in the menu prompts for the new voicemail system. For example: On the old voicemail system, 7 is delete and save is 9. On the new system, 3 is delete and save is 2. Please see the attached voicemail navigation map to familiarize yourself with the new system.
If you are a Voicemail-To-Text subscriber, you will note some changes after the voicemail update. The core functionality of text transcriptions from Voicemail-To-Text will continue; however, the service was impacted in the following ways:
If you have an Apple device with Apple visual voicemail, all of your saved voicemails will be retained. After the voicemail update, reset your voicemail to gain access to your visual voicemails.
If you had a voicemail distribution list set up, you will have to reset this again. Please follow the instructions below. Access your Voicemail box by dialing "*86" on your wireless phone, long pressing "1", or dialing your Voicemail box number.