Learning About Device Protection+

• What is Device Protection+? +

  Device Protection+ protects your device. With Device Protection+, you'll have peace of mind knowing that should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.
• What's covered with Device Protection+? +

  Device Protection+ covers your device in the event of:

  • Loss
  • Theft
  • Damage
  • Accidental damage from handling (drops, spills, and cracked screens)
  • Mechanical/electrical failure after manufacturer's warranty expires
• Does Device Protection+ also cover accessories? +

  Depending on your claim, the following may be covered:

  • Phone: Includes the device and, if part of the loss, standard battery (if removable), standard battery charger, and SIM card.
  • Tablet: Includes tablet and if part of the loss, standard battery and SIM card. For customers enrolled in Device Protection+ with AppleCare Services, keyboards and pencils are also covered, if part of the loss.
• Are all devices eligible for cracked screen repair? +

  No, as soon as same day cracked screen repair is available for eligible devices in select areas for Device Protection+ Ultimate and Device Protection+ with AppleCare Services customers. Same day repair option depends on claim approval time, location, parts availability, and technician availability.
• How do I know if my device is eligible for cracked screen repair? +

  To determine device eligibility visit phoneclaim.com/UScellular
• What locations are available for me to get a cracked screen repair? +

  Once your claim is approved for a cracked screen repair, the available repair options will be presented to you. Options may include taking your device to a local repair location, having a technician come to you, or mailing your device in for repair. Repair options are all subject to parts, location, and technician availability.
• How many times on the Ultimate Plan can I file a claim for a battery replacement? +

  If you are enrolled in the Device Protection+ Ultimate Plan, you will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer's warranty expires and after completion of diagnostic testing. Battery replacement claims do not count towards the Plan's claim limits. Battery replacement is for eligible devices and subject to technician and parts availability.
  Note: Battery replacement is not provided as a benefit of the Device Protection+ Basic, Device Protection+ Standard or DP+ with AppleCare Services Plans.
• What locations are available for me to get a battery replacement? +

  If you are enrolled in the Device Protection+ Ultimate Plan and your device is eligible for battery replacement, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location, or having a technician come to you. Repair options are all subject to parts, location and technician availability.
• How does same day replacement and setup work and when is it available? +

  If you are enrolled in the Device Protection+ Ultimate Plan, same day expert delivery and device set up will be available for eligible devices, if your claim is approved by 4 p.m. CT. Same day delivery for eligible devices is also subject to location and replacement device availability.
• How will I know when same day replacement and set up is available? +

  Same day expert delivery and device set-up option will populate during the claim process. Once you start your claim through phoneclaim.com/uscellular if same day replacement and set-up is available - meaning if replacement devices are available and if you are in a coverage area, this option will populate to select as an option.
• How can I access my Device Protection+ Ultimate tech support benefits including unlimited photo storage? +

  Check out device setup guides, run performance checkups, or back up your photos in the easy-to-use portal at uscellular.my.asurion.com. All you have to do is sign in or create a new account to get started.
• What does Device Protection+ not cover? +

  Complete exclusions and limitations can be found in the program terms and conditions. The following is a partial list of exclusions: Losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider, Administrator (including any contracted third-party providers); intentional damage; acts of God or recall. Refer to program terms and conditions for a full list of exclusions and limitations.
• Why do I need Device Protection+ when some devices come with a warranty? +

  Even the best manufacturer's warranty may not protect your device in the event of accidental damage from handling, loss or theft. And while new devices generally come with a manufacturer's warranty that covers mechanical and electrical breakdown for 12 months, Certified Pre-Owned (CPO) devices do not.
• Who administers the Plan? +

  Device Protection+ Ultimate, Device Protection+ with AppleCare Services, Device Protection+ Standard and Device Protection+ Basic programs are a combination of insurance and service contract. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent License #1001000131) is the Agent and provides the claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc. or one of its affiliates. If you are enrolled in Device Protection+ with AppleCare Services, your service contract claims will be administered by AppleCare Services Company, Inc. for the first 24 months. Asurion Technology Services, Inc. will administer all claims not administered by AppleCare Services Company, Inc. which are subject to the Asurion Administration claim service fees.