Be Prepared With These Time-Saving Tips
Good to know:
Make sure to have:
- For lost or stolen devices, call Customer Care at 1-888-944-9440 immediately to suspend your service and protect against unauthorized use
- To file a claim, visit Submit a Claim.
- For Apple customers enrolled in Device Protection+ Advanced with AppleCare service, visit getsupport.apple.com for repair options
- You may need additional documentation — such as a police report or proof of loss — to submit your claim
- The cause and date of device loss or damage
- Device model number and storage size
- Form of payment
- You can check Submit a Claim to confirm deductible pricing or service fee for your device
- Any additional documentation necessary to process your claim, such as police report
Ready to visit a store? Find the one nearest you
Smart Tip: Some stores will even let you schedule an appointment ahead of time.